Terms Of Service
All services provided by ePotentia (“ePotentia”) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United Kingdom and United State law is strictly prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, pornography, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless ePotentia from any claims resulting from the use of service which damages the subscriber or any other party.
Prohibited are sites that promote any illegal activity or present content that may be damaging to ePotentia’s servers, or any other server on the Internet. Links to such materials are also prohibited.
Acceptance and agreement of this Terms Of Service (when ordering any service with ePotentia) automatically constitues acceptance and agreement of our Acceptable Use Policy.
Examples of unacceptable content or links:
- Pirated Software
- Hacker Programs or Archive
- Warez site
- Proxy servers/websites
- IRC chat
- Nulled scripts
The above list is not definitive, and ePotentia will be the sole determinant of what is and what is not unacceptable content or links.
NB: If your account is found to contain unacceptable content or links, we may suspend or even terminate your service immediately (depending on the size of the breach of this Terms Of Service).
All account plans come with a predetermined amount of traffic allowance. If you exceed your traffic allowance (i.e. your specified bandwidth/data transfer limit), your account will automatically be suspended until you contact ePotentia support and upgrade your hosting plan or wait until the following month whereby your bandwidth allowance resets.
We do not allow Internet Relay Chat (IRC) or IRC bots to be operated on our servers. This includes any applications which interface with IRC.
Storing illegal content is strictly prohibited and your account will be suspended and possibly terminated for storing such content. Please note, if your account is found to possess such content, it may be removed from our servers instantly and we will not be liable to provide a full backup (inclusive or exclusive of the illegal content) of your account should we terminate/suspend your account.
Any attempt to undermine or cause harm to a server or customer of ePotentia is strictly prohibited. As our customer you are responsible for any account(s) you have with us. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.
This clause also applies to websites and accounts which take up an unacceptable level of the server’s resources. ePotentia will be the sole determinant in what the said unacceptable level is. Having said that, please note that we will always aim to contact an account’s owner first to work with them before terminating an account.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
All sub-networks and distributive hosting sites of ePotentia must adhere to the above policies.
By the renewal date of each month, payment must be made. If payment hasn’t been made beyond the due date, a late fee of $5 will be levied on top of your usual cost of service provided by ePotentia. This fee will be levied on the seventh day after the account has gone overdue. If you are not able to pay for any reason, please contact the Billing department so that we can work with you on the matter.
Money Back Guarantee & Refund Policy
We do not generally refund cancelled contracts. For example, if your contract is to be paid annually and you request a refund before the next renewal date, no refunds will be admitted on the pre-paid portion of your contact. In case of AUP and TOS violations, any and all refunds are forfeit.
That being said, if you wish to cancel your hosting solution with us, you may do this within the first 30 days of the order and you will receive a full refund (exclusive of any non-refundable items such as domain names) without any questions asked. This is our Money Back Guarantee.
If you genuinely feel your specific case warrants a refund for any reason, please contact us via the Support Desk and we’ll review your application.
Account Terminations Due to Non-Payment
Any account which has unpaid invoices of longer than 30 days will automatically be terminated. Any and all files and databases will be permanently deleted. ePotentia cannot be held responsible for data loss caused by non-payment.
Cancellation Requests and Refunds
We DO NOT refund partial monthly fees to accounts (apart from those qualifying for the money back guarantee, as above). We require 2 business days notice before the renewal date for a cancellation request to be granted.
Limitation of Liability
ePotentia shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from ePotentia’s servers going off-line or being unavailable for any reason whatsoever. Furthermore, ePotentia shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of ePotentia’s servers.
Additionally, the user is expected to keep full backups of all their websites and files. Whilst we keep daily off-site backups, you should still keep your own back-ups. As such, we cannot be held at all responsible for any loss of data.
Alleged violations of our Acceptable Use Policies and Terms Of Service should be referred to us via our support desk or via e-mail at: Please see image. All complaints will be investigated promptly. Failure for a client to follow any term or condition may be grounds for immediate account deactivation.
Our general e-mail address is Please see image. We offer 24/7 support via our support center.
ePotentia cannot be held liable for system downtime, crashes or data loss. We cannot be held liable for any predicted estimate of profits which a client would have gained if their site was functioning. Certain services provided by ePotentia are resold. Thus, certain equipment, routing, software and programming used by ePotentia are not directly owned or written by ePotentia.
By activating your account with ePotentia, you agree to the above policies and disclaimer, including our Acceptable Use Policy. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer.
We will not tolerate any abusive or threatening behavior or language aimed at our staff members. Abusive language and threats made to our staff may be grounds for immediate suspension or termination of your service.
Service Level Agreement
ePotentia guarantees 99.9% service uptime on all hosting plans. Should we fail to deliver this for any given calendar month, please check our Service Level Agreement for information on how to apply for a service credit.
ePotentia actively monitors the server’s uptime, and we will be the sole determinant of whether any one of our servers has been down for more than the acceptable limit specified in this SLA.
ePotentia reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We will, however, always endeavour to notify our customers in the case of a change of any of our policies.